Shtarlite Cancellation & Return Policy
If you have received a defective product or if it is not as described, you can return the item immediately by applying the return and cancellation policy. You can also raise a request for return within 24 hours of delivery.
We will pick up the items before initiating a refund. Successful pick-up of the product is subject to the following conditions being met.
Correct and complete product free of any damages (including Freebies).
For items being returned on account of being different from what was ordered, please ensure the items are not opened.
Non returnable poduct
Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.
Some Products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.
Returns Pick-Up and Processing
Pick up will be complete within 24 hours.
In case of returns, where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address
Undamaged Packaging
The product’s original packaging box should be undamaged.
Undamaged Product
The field executive will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
General Rules for a Successful Return
In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
During open box deliveries, while accepting your order, if you receive a different or a damaged product, you will be given a refund (on-the-spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable.
If you have any issues/doubts with the product Quality, do not open the product packaging by yourself. Authorised personnel shall help in the unboxing of the product.
any product related issues will be checked by an authorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.
Refund Policy
Refund policy & cancellation policy
We glad to write here about to your refund policy, it has slandered timeline for the refund credit, it works as per your mode of payment,
1-It should reflect in your bank account within 7-10 working days if the amount was paid using debit/credit card and if the payment was done using net banking it will take 3-5 working days/ for Upi 24-48 hours.
once your refund will be initiated, it will take maximum time as per your mode of payment to reflect in your original mode of payment.
2-I would like to inform you that you have made the payment from juspay/ razor pay so it will be credited in your source account within 7-10 working days from the initiation date.
It will credit in your source account, from where you have made the payment.
For cash on Delivery,
You need to share your bank details as account holder name account number and IFSC code, It will credit into your account within 3-5 working days.
If the order has been cancelled,
I would like to inform you that your order has been cancelled, you will get the refund in the back to source account in the slandered timeline as per your mode of payment.
your refund process will bee same as per line 1.
if RTO,
I am sorry to inform you that your order has been return to the warehouse, so it couldn’t be delivered to you.
Refund process as per the line1
Post delivery
I would like to inform you that your order will be picked up you can reach us back, we will raise the request for the refund initiation.
Once the refund will be initiated it will reflect as per the line 1
Once the product will be picked up, your refund will be initiate within 24-48 hours,
it will reflect in your bank account as per the mode of payment UPI 24-48 hours,
Refund in GV
I would like to inform you that you can initiate the refund into the gift voucher, which can be used in the next purchase within the next 180 days.
You will get the gift voucher code on your registered email address,
Replacement
if you with replace the order, once it will be reach us back we will initiate a new order for the same products and it will be delivered to you accordingly.
I would like to inform you that your order will be picked up you can reach us back, we will raise the request for the refund link, which will be delivered to you within 24-48 hours,
I would like to inform you that once your master order pick up will be completed, your exchange order will be auto proceeded.
Post dispatch cancellation
I am sorry to inform you that I am unable to cancel your order due to your order has been shipped, so if you wish to cancel it, you can refuse the delivery.
I would like to inform you that once your product will be received in the warehouse, your refund will be initiated, and it will reflect in your original mode of payment as per your mode of payment.
once it is marked RTO, the refund will be processed.
Address update
you can update the address before the order dispatched. once it will be dispatched address can not be changed so you can coordinate with the courier partner to assist the address to reach you.
you can write the complete address or modification area of the address and sent the e-mail on info@shtarlite.com
Modification in payment Modes Pre paid to COD
I would like to inform you that we are unable to change the payment method from pre paid to COD as of now due to your order has been confirmed, so you can cancel the same order and you can place the new order.
COD to prepaid:-
You can change the payment mode by customer care or email before the order dispatched.
Shipping:-
Once we will get the order, it has been confirmed within 24 hours, and it has dispatched with the same 24 hours, and probably our delivery time is 48 hours from the time of order confirmation.
its exceptionally effect the delivery time as per your location